We're sorry to hear that! Here’s what to do:
🛍️ If you’re near a JD Sports store
Pop in with the item and your receipt, and our in-store team will be happy to help.
📩 No store nearby? No worries!
Contact our Customer Care team with the following details:
A copy of your in-store receipt or proof of purchase (bank statement)
Clear photos of the fault and any tags attached
A detailed description of the issue
Our team will review your request and work on a resolution as soon as possible! 😊