Once an order is placed, we’re unable to guarantee changes to the delivery address — but there are a few options depending on where your order is at:
📦 Order hasn’t been processed yet?
Contact our Customer Care team as soon as possible. If it hasn’t been packed or shipped, we may be able to cancel it for you.
🚚 Order already shipped?
We’ll do our best to request a redirection on your behalf — contact us [HERE].
You can also try redirecting the parcel yourself via the NZPost app .