We know you’re excited to receive your order! If it hasn’t arrived by the estimated delivery date, try these quick checks first:
🔍 Track your parcel – Click the tracking link in your dispatch email for the latest updates.
📬 Check your details – Make sure your delivery address and contact info are correct on your order confirmation email or your JD Account.
👀 Look around – Your parcel might be with a neighbour or left in a safe spot like a porch or shed.
🕒 Need more info? Check our delivery timeframes [HERE]
Still no luck? Get in touch with our Customer Service team and have your order number ready — we’ll sort it out for you.