Items purchased through JD Sports New Zealand (online or in-store) must be returned within New Zealand.
🌏 This includes:
- Orders placed on the JD New Zealand website or app
- Purchases made at any JD New Zealand store
Our return processes are set up by region, so returns or exchanges can only be handled in the country where the purchase was made. Other countries won’t be able to process your return or exchange.
💬 If you’re unsure which site or store you purchased from, check your order confirmation email or feel free to contact our team — we’re happy to help!